Policies

At Holistic Rising, we respect your time and the commitment of our practitioners. We kindly ask that any cancellations or rescheduling requests be made at least 24 hours in advance of your appointment. Cancellations made with less than 24 hours’ notice will be subject to a 50% cancellation fee. Missed appointments without notice may be charged in full. This policy allows us to offer availability to other clients and honour the time and preparation invested by our team.

Your privacy is of utmost importance to us. All personal information, medical history, and session notes are kept strictly confidential and are only used for the purpose of providing safe, effective, and personalised care. We do not share your information with third parties without your written consent, except where required by law. Any data collected during booking or consultation is stored securely and in accordance with data protection regulations.

The treatments offered at Holistic Rising—while gentle and non-invasive—can initiate physical and emotional shifts as the body returns to balance. Some clients may experience temporary side effects, including:

• Mild skin discoloration or bruising, especially after physical manipulation or bodywork

• Tenderness or soreness in treated areas

• Fatigue, light-headedness, or heightened sensitivity

• Emotional release, such as tearfulness, mood swings, or vivid dreams

• Detox symptoms, including headaches, temporary digestive upset, or skin changes

These responses are considered a normal part of the healing process and typically subside within 24–72 hours. They are a sign that the body is processing and releasing stored energy or tension. We encourage clients to rest, hydrate, and be gentle with themselves following any session.

How eve of the client particularly disagrees or wished to not experience any of these possible side effects, this needs to be communicated to the therapist before the treatment begins. In this case the treatment may need to be altered, modified or swapped for another, the importance here is that expectations are managed with informed consent to avoid any misunderstanding, confusion or disagreement.

At Holistic Rising, we occasionally document treatments or clinic activity for promotional use, including social media and marketing campaigns. Informed consent will always be requested in writing prior to any filming or photography involving clients. No filming will take place without mutual agreement between the client and Holistic Rising.

Please note that any content captured within Holistic Rising premises is considered branded material. It is owned and protected under Holistic Rising’s brand identity and may not be used, edited, or repurposed for any other promotional activity, platform, or third-party material without explicit permission from Holistic Rising.

At Holistic Rising, we are committed to maintaining a safe, respectful, and professional environment for both clients and practitioners.

All members of staff are required to attend appointments in clean, appropriate uniform and conduct themselves with the highest standard of professionalism, discretion, and care at all times. Our team is dedicated to creating a nurturing and non-judgmental space that supports healing and personal growth.

We kindly request that clients uphold the same level of respect and integrity. While openness and honesty are deeply encouraged during sessions, communication must be carried out with respect and emotional maturity.

Therefore, any of the following behaviours are strictly prohibited:

• Suggestive comments

• Inappropriate language

• Sexual innuendo or advances

• Aggressive, threatening, or disrespectful conduct

Any such behaviour may result in immediate termination of the session without refund and possible removal from future bookings. Holistic Rising is a professional healing environment. By choosing our services, both clients and practitioners enter into a mutual agreement to maintain the integrity of our healing space for the benefit of all.

At Holistic Rising, we are committed to fostering an inclusive, respectful, and welcoming environment for all individuals. We believe that diversity enriches our community and enhances our collective growth and healing.

Holistic Rising does not discriminate on the basis of race, color, ethnicity, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, socioeconomic status, religion, political belief, body type, neurodiversity, or any other characteristic protected by applicable law.